Experience and credentials.

Strategy and system design

• Designed it as a service centre that empowers the innovation the business areas already do, making it more open, better connected across the company and tied to the corporate strategy mandate, with venture clienting as its first corporate venturing tool
• Built the operating model: a central Hub for method, scouting and governance, Innovation Ambassadors in the business areas who own execution, and the processes, tools and collaboration methods behind them
• Shape the path from proof of concept to scale-up with product development and IT

Execution and network

• Launched the Hub with an event that brought startups and partners inside the company
• Turn business challenges into pilots and proofs of concept with startups and research partners, through venture clienting and CVC
• Run cross-functional initiatives with the business areas and promote an open innovation culture across the company

• Coordinated the design and execution of the Global Aftersales Strategy 2030 across 52 markets, with its digital transformation roadmap
• Coordinated the Aftersales go-to-market for the Urus S, the Urus Performante and the Urus SE
• Designed and managed AI innovation projects, from proof of concept to rollout
• Introduced Systems Engineering methodology to Aftersales
• Analysed and improved the aftersales customer journey

• Designed and implemented the Connected Car strategy for Aftersales, across more than 50 countries
• Managed the adoption and rollout of Connected Car services across the dealer network, for all model lines
• Consistently achieved 110% of annual targets, leading a two-person team
• Led more than ten innovation projects, scouting new technologies
• Delivered a connectivity session to 130 dealers from more than 50 markets, and regular status updates to the Board of Directors

• Led the design of the Interfunctional Problem Solving Procedure and its tool, adopted across nine departments and recognised as a top use case in the Volkswagen Group
• Created KPIs and presented them regularly to the Board
• Led the pre-series problem-solving table for three series launches

• Obtained a 35% reduction in total lead time